Refund policy

When we help

You paid twice for the same thing.

You couldn't open or get what you bought, and the seller couldn't fix it.

It isn't what the product page described.

Goods or food: your order wasn't sent, arrived damaged, or isn't what you ordered.

What doesn't count

Changing your mind, buying the wrong thing, or not reading what was included.

A course or file you've already used a good part of (for courses, more than 10%), or a live class that took place as planned.

How to tell us

Open Support in your Klaasi account, pick the order and say what happened within 7 days of buying (goods and food: from the order page).

Klaasi Support checks what actually happened (for example how much of a course was watched, whether the file was downloaded, whether the class took place), talks to the seller, and decides.

If we refund you

Card and mobile money payments go back the way you paid. Bank transfers are sent back to your bank account. How long it takes depends on your bank.

Your access to the product ends, including any community or group access and lessons saved for offline use.

Who pays

The seller pays approved refunds from their earnings, including the payment company's cost. Klaasi does not pay refunds.

Pay in parts

If you paid in parts, a refund covers the latest part you paid, and any parts not yet paid are cancelled.

Chargebacks

Please message Support first. Disputes opened with your bank without asking us may lead to your account being restricted.